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UTS VPN guide

Alibaba Cloud VPN using FortiClient –  Access Instructions

For students unable to travel to Australia from China, UTS has implemented an optional service that may provide easier access to our core student and learning platforms, including Canvas, UTSOnline (Blackboard), Office365 and more.

This service meets all Chinese and Australian legal requirements. It has been configured to direct you to our core student and learning platforms and must not be used for any other activities normally unauthorised in China.

The solution is based on FortiClient software. FortiClient is supported on Windows 7 or higher and MacOS 10.12 (Sierra) and higher.

Before you start the connection process, please disable any other VPN software you may be using. All testing was done on Windows & MacOS using Chrome with no extensions installed.

Step One

Download and install the FortiClient VPN V 6.2 on your computer:

If none of the above are right for you, other download options are here:

The download may take a while.

Once the download is complete, run the installation program and accept the default settings. You might need to restart your computer as part of this process

Step Two

Open the FortiClient application.

You will need to accept the terms and conditions and then click ‘Configure VPN’.

Fill in the Edit VPN Connection page with the following details. Make sure you pay attention to what Remote Gateway you select, depending on your geographic location.

Edit VPN Connection:

  • VPN Type: SSL VPN
  • Connection Name: UTS
  • Description: This can be left blank
  • Remote Gateway: Select the appropriate access point for your location:
    • Beijing:
    • Shenzhen:
    • Shanghai:
    • Chengdu:
  • Customise Port: Leave this unticked
  • Client Certificate: None
  • Authentication: Save Login
  • Username: Your Student ID
  • Tick ‘Do not Warn Invalid Server Certificate’

Click Save.

VPN installation guide in English

Step Three

At the Fortinet login screen enter your student ID and UTS Password and click Connect.

Once the client has connected, you will be able to access UTS websites, as well as any other sites you can access with your normal connection.

To disconnect, re-open the FortiClient application from your desktop and select disconnect.

If you experience any difficulties in downloading the FortiClient, or accessing UTS resources, please submit a request via ServiceConnect.

Troubleshooting Instructions

Here are possible solutions to some of the common connectivity issues that you might encounter.

Issue 1 – Certificate Error (-5)

The server you want to connect to requests identification, please choose a certificate and try again. (-5)

Fix applies to

  • Windows 7 / 10
  • Fortinet client

 Check First 

Steps to resolve the issue

  1. Go to Internet Explorer (window 7) or Edge (Windows 10)
  2. Go to “Tools” and select “Internet Options”
  3. Select the “Advanced” tab in Internet Options
  4. Enable(check) “TLS 1.1”, “TLS 1.2”
  5. Click on “Apply” and “OK” to complete the procedure
  6. Try the Fortnet VPN connection now

Issue 2 – Connection error (-14)

 Unable to establish vpn connection. the vpn server may be unreachable. (-14)”

 Fix applies to

  • Windows 7/ 10
  • Fortinet client

 Check First 

Steps to resolve the issue  

  1. Reinstall Fortinet client from this location – Windows
  2. Restart the computer
  3. Try the Fortnet VPN connection now

Issue 3 – Unlicensed VPN Access Error

 Unlicensed vpn access is available until ‘Date Time‘.

Fix applies to

  • MacOS 10.12 (Sierra) and higher
  • Fortinet client v and above

 Check First 

Steps to resolve the issue

  1. Uninstall the current version of VPN
  2. Restart the computer
  3. Install the new VPN installer from the link – MacOS 10.12+
  4. Please check the following:
    • The license error should no longer appear
    • Check if the connection error should no longer appear